Warranty Policy

The manufacturer warrants this product to be free against defects in workmanship and materials, under normal use and conditions, for a period of 15 days after the original use. The Couples Company will replace any defective parts that are not as a result from mis-use and improper storage of the WhoIs? Card Game by The Couples Company.  Any condition resulting from incorrect or inadequate maintenance or care  Damage resulting from misuse, abuse, negligence, accidents or shipping damage  Dissatisfaction due to buyer’s remorse  Normal wear and tear  Damages incurred during transportation  Damages incurred during assembly or maintenance  Any used, previously displayed items The Company makes no express warranty or condition whether written or oral and the company expressly disclaims all warranties and conditions not stated in this limited warranty. To the extent allowed by the local law of jurisdictions outside the United States, the Company disclaims all implied warranties or conditions, including any implied warranties of merchantability and fitness for a particular purpose

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ADDITIONAL FEES:

 All shipping and handling fees for replacement products are to be paid for by the customer. If the warranty is exercised, the customer will be subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on the original dated sales receipt.

 

WARRANTY PROCESS:

Any claim for defective merchandise returns must be packed in original packaging  We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field  Pictures are required to claim defective merchandise, along with a copy of the original invoice  If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

 

To start your warranty process please visit our warranty website: 

Www.thecouplescompany.com/warranty to fill out customer warranty from. 

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